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Information and Settings.
Whether your accepted for finance or not depends on many different factors. At Duologi we have a dedicated credit team who use our bespoke credit engine to help them reach decisions.
What do I do if I have been declined?
If your application was declined, we advise that you obtain a copy of your credit report so you can see the potential reasons why. If you feel that there has been a mistake, please feel free to contact us via email at email@example.com or by using our live chat feature.
I've changed my mind, can I cancel my agreement?
Of course. Please contact the retailer you purchased the goods or service from and they will be more than happy to help you cancel the agreement.
I want to amend my order.
You will need to contact the business that you purchased the goods or services from. They will be able to make the necessary changes to your order.
I have a question about my finance agreement who should I contact?
A credit search occurs when a third party investigates your credit report. They're looking to see how you manage your credit now, and how you've managed it in the past. This search may then be recorded on your credit report for other third parties to see. This is useful to lenders because if you've made multiple applications for credit recently, it could suggest to them that you have an urgent need for credit which you may struggle to pay back.
Your loan agreement along with all the regulatory paperwork is emailed to the email address you entered in your application. It should be there waiting for you by the time you've finished your application. If for any reason it isn't, please contact our after-sales support team on 0345 5211 881 or via email at firstname.lastname@example.org who will be more than happy to help.
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Duologi is a trading name of Specialist Lending Ltd which is a limited company registered in the UK under number 10664999 at the registered address 10 Bressenden Place, London, SW1E 5DH, United Kingdom. Authorised and regulated by the Financial Conduct Authority.